Montachusett Home Care Corp., a growing full social service agency serving the elderly and the disabled, has an opening for a full-time opening for a Case Management Supervisor for our State Home Care (SHC) department

QUALIFICATIONS: A Master’s Degree in Human Service Field is preferred. Bachelor’s degree and five years of related experience in Human Services or a related field may be substituted for a Master’s Degree. Experience in Case Management is required. Management or Supervisory experience is desirable. Possession of a Massachusetts social work license, eligibility for such and or willingness to establish eligibility within a reasonable time following employment is essential. A valid driver’s license and a legally insured and registered motor vehicle is required. ( A copy of current license and registration will be on file in the personnel record.)


Case Manager Supervisor (CMS) is responsible for the supervision of Case Managers. All supervisors will employ a number of methods to afford adequate supervision. These shall include, but are not limited to:

  • Weekly scheduled individual supervisory conferences with each staff member. A copy of this schedule shall be submitted to the SHC Program Manager and revised as needed.
  • Occasional small group supervisory sessions to address specific areas (i.e., RN/CM/Supervisor team meetings regarding health services)
  • Case Manager Supervisors shall review and approve case record documentation in accordance with agency policies.
  • Supervisors shall participate in Quality Assurance and Peer Review activities in accordance with agency policies
  • The CMS will ensure that all client visits are made in accordance with regulatory time frames. Use of a monthly computer generated report can assist in monitoring this.
  • Performance appraisals of all staff will be conducted by supervisors after the first six months of employment and annually thereafter to promote professional development.
  • Other supervisory methods may include: accompanying staff on home visits, or to family or case conferences; recommending and/or attending case consults with alcohol, legal or mental health specialists; assistance as needed in emergency situations; case coverage in the absence of the worker, etc.
  • All CMS shall facilitate Interdisciplinary Case Reviews in accordance with agency policies.
  • Provide and/or ensure opportunities for professional growth/development.
  • Ensure compliance with EOEA regulations and agency policies/procedures.
  • Duties also include: identification of gaps in services; responding to complaints by clients;l maintaining a complaint/compliment log of minor complaints for monthly submission to the QA specialist; identifying problems in service delivery, and resolving issues with vendors and other community organizations.
  • The CMS shall provide orientation and on-going training of CM staff and student placements
  • The CMS may be assigned specific program oversight, such as ECOP, SCO, etc. All will assist staff in identifying clients who are appropriate for: Frail Elder Waiver (FEW) status, GAFC, AFC (levels I and II), CHOICES, ECOP, Congregate Housing, PCA, Self Directed Care, Protective Services, Volunteer Services and Money Management. Supervisors shall also assist staff in helping clients access public benefits for which they may qualify, including assistive technology and home modification loans and grants.
  • The CMS shall serve as supervisory back-up to the after-hours on-call to assist staff in responding to consumer needs.
  • The CMS shall perform other job-related duties as assigned.

MHCC offers great benefits and a family friendly work environment. Older workers, minorities, and Spanish speaking individuals are encouraged to apply. AA/EOE