Services

We offer a variety of caregiver and support services for elderly and disabled participants.

Home Care Services

A variety of in-home services such as homemaking, personal care assistance, adult day programs, meals on wheels, etc, are used to help elders remain safely at home. Income level determines whether the services are free, partially subsidized, or available at full cost.

Caregiver Support

Designed to assist caregivers throughout North Central Massachusetts. This program provides support that will make a difference in successful care at home. A Caregiver Specialist is available to provide assistance to caregivers including scholarships for respite, a support group, referrals for services, counseling and printed resources.

Adult Family Care

Matches elders and disabled adults 16 years of age and older with host families who provide a family-like environment, daily meals, and assistance with or supervision of daily personal care. Family members (except spouses) can be paid caregivers.

Supportive Housing

Supportive housing is public housing for elders and disabled individuals with on-site services, including a daily meal and 24 hour emergency care at an affordable cost.  We currently offer this program at three sites: Gardner, Fitchburg and Leominster.

Group Adult Foster Care

Provides daily personal care to individuals in need who reside in subsidized housing. Other home care services are provided as determined necessary for the person to reside safely in the community.

Congregate Housing

A shared living, but home-like environment, that offers privacy yet promotes opportunities for socialization. Residents are encouraged to live as independently as possible and yet, secure in knowing that home care services are available should they need assistance from others.

Personal Care Attendant

This program provides training and funding to enable elders and disabled persons to manage their own care by hiring and directing personal care aides.  This consumer directed model allows maximum independence.

Care Transitions Coaching

Provides short term assistance to Medicare recipients being discharged from a hospital to help ensure that their post discharge care needs are met in order to prevent unnecessary hospital re-admissions.

Long Term Care Options Counseling

Provides information to individuals, in need of long term care about the full range of options available to them.

Protective Services

For persons at least 60 years of age and living in the community who are at risk of serious harm due to their own actions or the actions of their caregivers or others.  Abuse includes physical, emotional and sexual abuse financial exploitation, caregiver neglect and self neglect.

Information & Referral

The contact point for information about or access to services and information for elders and disabled individuals. Staff maintains a comprehensive database of information about community resources and can offer a wide array of information and resources to serve the aging and disabled population and their caregivers.

Volunteer/Escort/Companion Program

Trained and supervised volunteers provide companion services to relieve loneliness, shopping assistance, escort to medical appointments and telephone reassurance to isolated elders.

Money Management

Designed to help protect elders who may be at risk of losing their independence due to their inability to manage their finances and pay bills.  Trained, insured volunteers assist with establishing a budget, organizing mail, writing checks, pay bills and balancing the checkbook.  Other more restrictive money management options are available when warranted.

Long Term Care Ombudsman

The Ombudsman Program visits residents in nursing and rest homes to investigate and resolve complaints by residents about their personal care, their belongings, food matters, roommate problems or other issues which impact a resident’s life in the facility.

Mass Assistive Technology and Home Modification Loan Applications

Designed to help Massachusetts residents with disabilities secure home modifications and technological assistance to enhance their independence and improve the quality to their lives. This program makes loans accessible to low-income borrowers and others who would not otherwise qualify for consumer loans.


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